1. Can I send you a picture so to make me a personal design from it?
Custom designs are made if basic creation concerns already existing product categories. But I prefer not to limit my inspiration and not to capture something so specific. I suggest you to tell me your favorite fairytale, your favorite neighborhood or the name to which you want to give the gift and let me create a world just for you, from me! The creation will be truly unique and the price will also be appropriate.
2. The product I am ordering, is exactly lookalike with the one I am seeing in photos?
Some pieces are collectible and can’t be reproduced after being sold. Some others are reproduced, but because everything is handmade and hand-painted, there will certainly be slight differences in execution without altering the original design, theme or color palette though. The printed pieces, however, relate to exactly what you see in the photo.
3. I am thinking of giving it to my child, is it safe to play with it?
The product you hold in your hands is a small piece of art. It is handmade (this also applies to prints) and was designed, constructed and painted for decorative purposes only. So it is better to treat it as a piece of art that deserves admiration and attention.
4. Can I put it on my window?
All products are manufactured and intended for indoor use, although they are protected by high quality varnish. It is best to keep them away from daily direct sun exposure, as it is possible that over time and constant exposure to light they will change colors and fade. Also, protect it from water and moisture.
5. Can a design be made in another dimensions, apart from those in photos?
This feature is not currently available. Each project is unique and its dimensions have been decided taking into account its composition and overall shape. Each print is customized in order to reproduce the original piece fairly.
6. Do you add glass at Fairytale Boxes for safety?
You can of course protect the Fairytale Box from dust by placing glass on the front open part. We do not undertake this procedure, because it increases the chances of you receiving the project broken. Go to a photo frame shop if you want. In this case, we suggest you use photographic glass, which prevents reflections.
7. Can you add light at the Fairytale Boxes?
No. The Fairytale Boxes are paintings and not objects of everyday use.
8. How can I reach you, concerning my order?
Contact us within 24 hours from the time you placed the order at: [email protected] – It is important that you write us your full name, your order number and the product code you chose, so that there will not be do any confusion.
9. Can I make changers at my order?
If you contact us immediately after the completion of your order and within the mentioned working hours, it is very likely that we will anticipate the change you want to make.
10. In how many days do I receive my order?
Shipments of products that are already available, in e-shop, usually arrive in 3-7 working days, by General Post Office. Shipments are made every Tuesday and Friday.
11. How can I keep track of my order?
Once your order is shipped, you will receive a confirmation email from us, along with the tracking number of the package. In case of any reason you think that the product has been delayed, you can contact the General Post Office directly for more direct communication.
12. Can I place my order at the e-shop without making a profile at the website?
Yes. You can do your shopping as a visitor. Just make sure that the email address and other details you have given us are valid, so that we can send you the necessary information for your order.
13. Can I place my order by telephone?
No. At this time all orders are made exclusively electronically.
14. Can I place my order and then send it as a gift to another person, with his contact information?
It is possible to send a gift. Write us if you want in the comment section of the order a small text to be sent along with the product and a free gift card.
15. Can I change my billing address after I place my order?
If you contact us immediately after the completion of your order and within the mentioned working hours, it is very likely that we will anticipate the change you want to make.
16. Product was damaged when received, what can I do from my part?
Contact us first by email or via Facebook. Send us a clear photo indicating the problem of the product. If it is clear that the problem was created during the transport, we will replace your product with free shipping.
17. Which are the payment methods?
You can choose payment via PayPal or by deposit in our bank account at the National Bank.
18. I would like to pay in cash, but I can't find this option. Why?
If in the past you chose an order by payment in cash, but did not receive the order, the system automatically removes this option and you will have to choose another way.
19. When do I have free delivery?
When order exceeds the amount of 100€.
20. Can I place a wholesale order?
It depends on the product. It is better to contact us by email or phone, in order to discuss it.
21. Can I make changers at my order?
If you contact us immediately after the completion of your order and within the mentioned working hours, it is very likely that we will anticipate the change you want to make.