Insurance & Delivery
In case the work we have created for you has any defect or damage when you receive it, we undertake against you all the obligations provided in the Civil Code for the seller.
In case you receive a defective product or a product other than the one you ordered, please contact us via e-mail, to inform us about it and to proceed with its replacement.
Please note that we are not responsible for defects resulting from misuse of the product or from use other than that provided by the manufacturer or from accidental events.
Defective or incorrect product must be returned to us within 14 calendar days from the date of receipt. In case of lack of the initially selected product, your money will be refunded within (30) calendar days by crediting the bank account that you will notify us in time and in writing.
To return the product, it is assumed that the product will be in its original condition. In any case, the customer assumes the responsibility of returning the product to the sender in the condition in which he received it. We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
The cost of shipping a new product to replace the defective or faulty product is borne by us as a company. The product must be accompanied by the necessary legal documents and receipts. However, in the case of third party products / manufacturers, we as a company do not bear any responsibility.
Unjustifiable Withdrawals/ Returns policy/ Repairs
You reserve the right to return the Products you have purchased from the Company’s website, within fourteen (14) days of their receipt, according to article 3e of Law 2251/1994 (as amended by K.Y.A Z1 -891/2013). You can send the products at your own expense to the address you will find on the envelope. In any case, before returning the Products, you can contact us via email at [email protected] or via Facebook at the Sofia Fileas Art page.
In particular, you reserve the above right to return the Product you have purchased, without the obligation to state the reasons, under the following terms and conditions:
(a) You have the right to withdraw from the sale, within a period of fourteen (14) calendar days from the date of delivery of the Product.
(b) Withdrawal is unjustified and you are obliged to return the Product exactly in the excellent condition in which you received it. In particular, the returned Product must not have been used, must be in excellent condition (“as new”), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which are not should have tears or damage / deterioration) and with all the contents of the original packaging. In addition, in order to receive a return of the Product, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the Product and whose details are recorded on the purchase document.
(c) The return of the Product is accepted, only if you have previously paid any amount that may have been charged to the Company for sending the Product to you and the shipping costs for its return.
Note that the possibility of returning non-defective products does not apply to special creations made to order (Taylor made creations).
Cancellation Policy
In case you wish, for personal reasons, to cancel your order before the management starts by us and it is sent, you should contact us and inform us in time, at: 2721079168 or by sending an e-mail to [email protected] or in the quick helper window of our page (displayed in the lower right part) within 6 hours from the time you placed the order.